Customer service

Our customer service hubs in China, Belgium and Finland are ready to help you in all paper-related matters from printing to labelling, packaging and siliconizing. We assign a contact person for each customer to ensure exceptional service. 

Contact Customer Service APAC »
Contact Customer Service Europe »
Contact Customer Service Americas »

Customer Online

UPM Customer Online (COL) is your personalized portal for UPM Paper Web Service, extranet. It is an easy access to your Web Service solutions, which offer information relating to our day-to-day business and allow you to make transactions 24/7.

UPM Customer Online (COL) contains several aids for daily routines. You can find user friendly tools in order to follow up Supply Chain (orders, deliveries, stocks and invoices) as well as create eClaims, send Sample requests and browse Paper products.

If stocking is part of your business, you can also very easily create web call off from your stock.

In case of problems or any queries regarding UPM Customer Online, please contact your local UPM Customer Service Specialist.

Log in to UPM Customer Online »

Technical services

Our technical service network helps you in all matters related to paper from use and application to printing and conversion. Printability services assist you in finding the optimal paper for your processes and end-uses. Test packages help evaluate printability, paper and ink interaction as well as chemical analysis.

Environmental services

Our environmental services support team will help you understand our ecolabels, sustainability criteria and certifications as well as with any other informational needs you have. Please contact our environmental support team.

Certificate finder

Our papers are produced according to high environmental standards, verified by ecolabels and certificates. Want to find out more about each label and the criteria behind them? Use the certificate finder »